Care team handbook by navy expeditionary combat command. Casualty assistance calls officer caco handbook, navpers 15607b. Learn vocabulary, terms, and more with flashcards, games, and other study tools. The army has established casualty assistance commands cac at most major installations where the pnok of deceased soldiers can get help. Iii corps and its subordinate units are prepared to rapidly deploy and conduct the full range of military operations to seize, retain, and exploit the initiative, in order to defeat any adversary. Upon completion of training, enter caco contact information into the defense casualty information processing system. This section of pages also addresses most of the benefits and entitlements available. The regional cacp assigns a casualty assistance calls officer. American armed forces mutual aid association 800 5225221 or 703 7074600. Prepare and express mail to the assigned casualty assistance calls officer caco, the casualty. Families should check with their casualty assistance calls officer caco or if no caco is assigned, check with the regional casualty assistance office for their area. Navy, air force, and marine corps handle travel pay at.
The cpo 365 development guide should be augmented with local references and resources, but duplication of requirements must be minimized to prevent undue consumption of fcpo time. Navy leaders guide for managing sailors in distress death. Publications for aw exam cueflash learn by studying. Bupers 17701, casualty assistance calls program report discussed in chapter 8, section 87 of this instruction should include any complaints, comments for improving this program, or. As a casualty assistance calls officer caco, you are the center of a. Milpersman 1770160 casualty assistance calls program cacp 29. The navy casualty assistance calls program cacp manual. When warranted, family members may travel to the bedside via invitational travel orders. A casualty assistance calls officer caco is the official representative of the secretary of the navy who provides information, resources and. Wounded, iii, andor injured compensation and benefits handbook.
Their full time responsibility and mission is to assist families during a difficult time and ensure they receive the benefits and entitlements due. Casualty assistance officers say hbo film realistic. Casualty assistance calls officer handbook navpers 15607. Casualty assistance officers are trained individuals who assist the primary next of kin immediately following a casualty to help with benefits, to keep the family informed, and other matters as necessary. Staff judge advocate, naval criminal investigative service ncis. Notification visit funeral arrangments visit benefits visit. Base alameda personnel can provide burial assistance for veterans and retired members the department of the navy for burial at sea information.
The following reports are approved for 3 years from the date of this instruction. Contact these organizations if you need help during this time of need. If you do not have an active caco or ngs coordinator, or have additional questions, please contact ltap at 866 8275672 for assistance. Dec 10, 2019 in its effort to ensure that military families have support in their time of need when a service member is declared deceased, whereabouts unknown or missing, the department of defenses casualty assistance program assigns a dedicated casualty assistance officer to advise and assist the primary next of kin. Planning for a casualty assistance program, in which a navy officer would contact the family within hours of a casualty, was underway by 1953. Inform nok of current location of remains pcr item echo. Please click on the buttons below for the information appropriate to each phase of a caco case.
Casualty assistance officers say hbo film realistic article. Casualty assistance calls officer caco 19 next of kin contact information request 19. Conduct casualty assistance officer cao and casualty notification officer cno training early. You may be eligible for support from a designated assistant if you are. Casualty assistance calls officer caco action checklist and after action report aar. Marine corps installations east staff offices adjutant. Navy leaders guide for managing sailors in distress. As a casualty assistance calls officer caco, you are the center of a team of navy, government and civilian agencies. Casualty assistance calls program united states navy. When a civilian employee, not overseas or on temporary duty, becomes a casualty, assistance with benefits and entitlements is provided by a local command representative.
The caco makes an inperson notification visit to the primary next of kin pnok. Casualty assistance calls officer checklists january 2014 notification visit. A designated assistant acts as a vital link between the canadian armed forces, the casualty, their chosen next of kin, the personal representative, and any substitute decisionmaker. The casualty assistance officer for military families. Navy casualty assistance and military funeral honors are provided at the local level by regional offices located in various areas throughout the world. Senior enlisted personnel and naval officers assigned the. Department of the army policy concerning casualty assistance is that the cac will appoint a casualty assistance officer cao when a soldier is reported as deceased or missing. The commanders guide to casualty assistance navy gold star. A casualty assistance calls officer caco is the official representative of the secretary of the navy who provides information, resources and assistance to the pnok and snok in the event of a casualty. This edition of the dod contracting officers representative handbook provides basic knowledge and tools for contracting officers representatives cors to perform effective contract quality surveillance. Below is a list of contact numbers for regional offices located throughout the united states. The casualty section, military personnel and recreation, personal and family readiness division. Equally distressing is the news of a navy relative whom we cannot locate and for whom we are conducting an organized search. Navy casualty assistance calls officer program guidebook navy casualty assistance for family members guidebook united states coast guard casualty.
May 23, 2015 delivering tragic news and becoming part of the family. It issued new directives that progress reports on seriously ill and injured personnel be kept daily. Your casualty assistance calls officer caco or navy gold star ngs coordinator may assist with claim completion and submittal. Milpersman 1770160 casualty assistance calls program cacp navperscom customer service center phone. United states navy deceased retiree survivors guide january 2011. Marine corps and navy casualty assistance calls officer caco, and air force casualty assistance representative car, family liaison officer flo, and mortuary officer. A survivors guide to benefits is intended to aid family members as they work through the difficulty and pain of losing a loved one who served in the military. Assistance calls officers cacos using a cno n approved. Update family as the status changes on the location of their loved ones remains and the anticipated transportation dates. The department of defense and other agencies support families of deceased service members by providing them with compassionate services to help them cope with their loss and address all questions and actions related to the casualty. Casualty assistance calls officer notification checklist. Statement of disposition of remains states reimbursement maximums for internment of a military member. Casualty assistance the caco program provides strategic direction and oversight to the casualty assistance calls officer caco program to enhance support to navy families, the regions, and cacos.
Representatives and call center representatives assisting. The department of the navy s office of legislative affairs ola plans, develops, and. Casualty assistance calls officer caco action checklist. The loss of a marine is always difficult, especially for the family. Checklist for daos and cacos for death of a regular or reserve member. Casualty assistance calls officer caco action checklist and.
Caco handbook reference for casualty assistance calls officers. Handbook for retiring soldiers and their families, or contact your local casualty area. Navy ffr celebrates 20 years of star service excellence navy announces 2018 installation excellence award winners navy installations and commands exercise force protection cnic continues to support warfighters, families during possible government shutdown navy installations command reserve force essential to exercise solid curtaincitadel shield. Casualty assistance guide reference for next of kin upon death of an active duty member. Watching this film in the dark with this audience of casualty assistance.
The navy casualty office, pers, issues policy guidance for the caco program, and commander, navy installations command cnic headquarters is. Casualty assistance calls program you may be asked to serve as the casualty assistance calls officer caco at some point in your career. Provide nok with reported circumstances of the incident. Do not process, store, or transmit any personally identifiable information pii, unclassifiedfouo or classified information on this system. The headquarters marine corps casualty section processes and facilitates this travel. The assistance division provides the casualty assistance officer that will be assigned to the family for as long as they need. Casualty assistance calls officers cacos are assigned to the next of kin of the deceased, duty status whereabouts unknown, and missing marines. The dods casualty assistance program military onesource. The security accreditation level of this site is unclassified and below.
Commanders leadership handbook marine corps university. Navy casualty has been reassigned directly to the npc staff, and is now. Some associations offer spouse assistance to their members and will notify many of the places listed on this checklist. Upon the death of a military retiree, the next of kin should call the defense finance and accounting service dfas. The information in this handbook is extracted from numerous sources including the federal acquisition regulation far. Each military service has its own title for casualty assistance officers. When assigning a casualty assistance calls officer caco, brief them on all duties and responsibilities and provide them with a copy of the caco handbook, which is available on the headquarters marine corps casualty section webpage.
Instead, you will find the retired activities office rao and fleet family support. Casualty military funeral honors repatriation traumatic servicemembers group life insurance tsgli. Casualty assistance calls program navy advancement training. A casualty assistance calls officer caco is the official representative of the secretary of the navy who provides information, resources and assistance to the pnok and snok in the event of a. As such, you represent the secretary of the navy, and the navy itself. Facilitate delivery of command investigations to family members to provide closure.
The casualty assistance program makes sure that military families have support in their time of need, including understanding all benefits and other forms of assistance. Despite the importance of these functions, the center for army lessons learned continues to capture observations which indicate significant issues concerning the selection, training, and employment of lnos. The corps is prepared to exercise mission command of army, joint, and multinational forces, as a corps, joint task force jtf, or combined joint. Product title casualty assistance calls officer handbook navpers. As a caco completing a casualty notification visit, you have the honor and duty to assist the family of someone who has paid the highest price in defense of our nation. Families expect to be informed of the cause and circumstances surrounding the loss of their loved one as soon as it is known.
Not all of the benefits and entitlements are available in every case. This team must be effectively coordinated to be of assistance to the families of an active duty navy casualty. The scope of the casualty assistance officer s guidance and help includes such matters as pay, allowances and benefits, veteran. Understanding the role of the casualty assistance officer in its effort to ensure that military families have support in their time of need when a service member is declared deceased, whereabouts unknown or missing, the department of defenses casualty assistance program assigns a dedicated casualty assistance officer to advise and assist the. Death of a unit member overview general considerations. In the case of the united states armed forces, the notification is done by a specialist known as a casualty notification officer cno, normally within four hours of learning of the casualty but only from 6. Provide immediate casualty assistance to marine corps families with compassion, dignity and honor. Delivering tragic news and becoming part of the family. Casualty support to eligible family members also means support after injury. Liaison officer lno functions are critical to the successful integration of diverse capabilities across military and civilian domains. Navy casualty assistance calls officer handbook a program navy wide by featuring the existing skills necessary to be successful in the navy. Navy, says her job of delivering news of loved ones deaths is not just a duty. Casualty branch records 19211959 naval history and.
Casualty assistance calls officer assigned to a family. Although they go by different titles casualty assistance officer army, casualty assistance representative air force, casualty assistance calls officer navy, marines, and coast guard. Task and assign units to provide casualty assistance calls officers cacos to supported family members. For purposes of this instruction, the term casualty. Catastrophic disaster response staff officers handbook. The guide is designed to give family members a clear idea of how the department of defense will assist with the first meeting of the casualty assistance officer. The casualty assistance program is committed to ensuring the families of our fallen marines are always.